:root{
  --bg:#0f1420; --bg2:#161d2e; --panel:#1b2438; --panel2:#212c44;
  --border:#2a3550; --border2:#354265;
  --txt:#e7ecf5; --muted:#93a0bd; --muted2:#6b7794;
  --brand:#5b8cff; --brand2:#7aa2ff; --brand-d:#3a63c9;
  --ok:#2ecc86; --ok-bg:#123326;
  --warn:#f5b544; --warn-bg:#39300f;
  --kao:#ff6b6b; --kao-bg:#3a1720;
  --info:#38bdf8; --info-bg:#0e2c3a;
  --purple:#b58cff;
  --radius:12px; --radius-s:8px;
  --shadow:0 6px 24px rgba(0,0,0,.35);
  --font:'Segoe UI',system-ui,-apple-system,Roboto,Helvetica,Arial,sans-serif;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{background:var(--bg);color:var(--txt);font-family:var(--font);font-size:14px;line-height:1.5}
a{color:var(--brand2);text-decoration:none}
a:hover{text-decoration:underline}
h1,h2,h3,h4{margin:0 0 .4em;font-weight:650}
small{color:var(--muted)}
::-webkit-scrollbar{width:10px;height:10px}
::-webkit-scrollbar-thumb{background:#2b3752;border-radius:6px}
::-webkit-scrollbar-track{background:transparent}

/* Layout */
.app{display:flex;min-height:100vh}
.sidebar{width:236px;background:linear-gradient(180deg,#131a2b,#0e1422);border-right:1px solid var(--border);
  display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.sidebar .brand{padding:18px 20px;font-weight:800;font-size:17px;letter-spacing:.3px;display:flex;align-items:center;gap:10px;border-bottom:1px solid var(--border)}
.sidebar .brand .dot{width:11px;height:11px;border-radius:50%;background:var(--brand);box-shadow:0 0 12px var(--brand)}
.nav{padding:12px 10px;display:flex;flex-direction:column;gap:2px;overflow-y:auto}
.nav a{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:var(--radius-s);color:var(--muted);font-weight:550}
.nav a:hover{background:var(--panel);color:var(--txt);text-decoration:none}
.nav a.active{background:var(--brand-d);color:#fff}
.nav a .ic{width:18px;text-align:center;opacity:.9}
.nav .sep{margin:10px 12px 4px;font-size:11px;text-transform:uppercase;letter-spacing:.7px;color:var(--muted2)}
.sidebar .foot{margin-top:auto;padding:14px 16px;border-top:1px solid var(--border);font-size:12px;color:var(--muted)}

.main{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{height:58px;display:flex;align-items:center;gap:16px;padding:0 24px;border-bottom:1px solid var(--border);background:var(--bg2);position:sticky;top:0;z-index:20}
.topbar .title{font-weight:650;font-size:16px}
.topbar .spacer{flex:1}
.topbar .who{display:flex;align-items:center;gap:10px;color:var(--muted)}
.avatar{width:32px;height:32px;border-radius:50%;background:var(--brand-d);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700}
.content{padding:22px 24px;flex:1}

/* Cards / panels */
.card{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}
.card .hd{padding:14px 18px;border-bottom:1px solid var(--border);font-weight:650;display:flex;align-items:center;gap:10px}
.card .bd{padding:18px}
.grid{display:grid;gap:16px}
.grid.cols-4{grid-template-columns:repeat(4,1fr)}
.grid.cols-3{grid-template-columns:repeat(3,1fr)}
.grid.cols-2{grid-template-columns:repeat(2,1fr)}
@media(max-width:1100px){.grid.cols-4{grid-template-columns:repeat(2,1fr)}}
@media(max-width:800px){.grid.cols-4,.grid.cols-3,.grid.cols-2{grid-template-columns:1fr}}

/* Stat tiles */
.stat{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);padding:16px 18px;position:relative;overflow:hidden}
.stat .k{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px}
.stat .v{font-size:30px;font-weight:750;margin-top:4px}
.stat .bar{position:absolute;left:0;top:0;bottom:0;width:4px}
.stat.ok .bar{background:var(--ok)} .stat.warn .bar{background:var(--warn)}
.stat.kao .bar{background:var(--kao)} .stat.info .bar{background:var(--info)}
.stat.brand .bar{background:var(--brand)} .stat.purple .bar{background:var(--purple)}

/* Badges */
.badge{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:600;border:1px solid transparent;white-space:nowrap}
.badge .d{width:7px;height:7px;border-radius:50%;background:currentColor}
.b-pend{color:var(--warn);background:var(--warn-bg);border-color:#5a4a1a}
.b-ok{color:var(--ok);background:var(--ok-bg);border-color:#1c5a3e}
.b-kao{color:var(--kao);background:var(--kao-bg);border-color:#6a2632}
.b-info{color:var(--info);background:var(--info-bg);border-color:#175a72}
.b-verif{color:var(--brand2);background:#16203c;border-color:#2a3f74}
.b-mut{color:var(--muted);background:#1a2236;border-color:var(--border)}

/* Tables */
table.tbl{width:100%;border-collapse:collapse}
table.tbl th{ text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted2);padding:10px 12px;border-bottom:1px solid var(--border)}
table.tbl td{padding:11px 12px;border-bottom:1px solid #212a40;vertical-align:middle}
table.tbl tr:hover td{background:#1d273e}
table.tbl tr.locked td{opacity:.55}

/* Buttons / forms */
.btn{display:inline-flex;align-items:center;gap:8px;padding:9px 16px;border-radius:var(--radius-s);border:1px solid var(--border2);
  background:var(--panel2);color:var(--txt);font-weight:600;cursor:pointer;font-size:14px;transition:.12s}
.btn:hover{background:#2a3752;text-decoration:none}
.btn.primary{background:var(--brand-d);border-color:var(--brand);color:#fff}
.btn.primary:hover{background:var(--brand)}
.btn.ok{background:#177a4d;border-color:var(--ok);color:#fff}
.btn.ok:hover{background:#1c9560}
.btn.danger{background:#8a2734;border-color:var(--kao);color:#fff}
.btn.danger:hover{background:#a83243}
.btn.ghost{background:transparent}
.btn.sm{padding:6px 11px;font-size:13px}
.btn[disabled]{opacity:.5;cursor:not-allowed}
input,select,textarea{background:var(--bg);border:1px solid var(--border2);color:var(--txt);border-radius:var(--radius-s);padding:9px 11px;font-family:var(--font);font-size:14px;width:100%}
input:focus,select,textarea:focus{outline:2px solid var(--brand-d);outline-offset:-1px}
label{display:block;font-size:12px;color:var(--muted);margin:0 0 5px;font-weight:600}
.field{margin-bottom:14px}
.row{display:flex;gap:12px;flex-wrap:wrap;align-items:end}

/* Toggle */
.switch{position:relative;display:inline-block;width:46px;height:26px}
.switch input{display:none}
.switch .sl{position:absolute;inset:0;background:#33405f;border-radius:999px;transition:.2s;cursor:pointer}
.switch .sl:before{content:"";position:absolute;height:20px;width:20px;left:3px;top:3px;background:#fff;border-radius:50%;transition:.2s}
.switch input:checked + .sl{background:var(--ok)}
.switch input:checked + .sl:before{transform:translateX(20px)}

/* Login */
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;background:radial-gradient(1200px 600px at 20% -10%,#1c2947,transparent),var(--bg)}
.login-card{width:380px;max-width:92vw}
.login-card .logo{text-align:center;margin-bottom:6px;font-size:26px;font-weight:800}
.login-card .sub{text-align:center;color:var(--muted);margin-bottom:22px}

/* Misc */
.hamb{display:none;background:transparent;border:1px solid var(--border2);color:var(--txt);font-size:18px;width:38px;height:38px;border-radius:8px;cursor:pointer}
.sb-overlay{display:none;position:fixed;inset:0;background:rgba(0,0,0,.55);z-index:40}
@media(max-width:900px){
  .sidebar{position:fixed;left:0;top:0;z-index:50;transform:translateX(-102%);transition:transform .22s ease;box-shadow:var(--shadow)}
  body.sb-open .sidebar{transform:translateX(0)}
  body.sb-open .sb-overlay{display:block}
  .hamb{display:inline-flex;align-items:center;justify-content:center}
  .content{padding:16px 14px}
  .topbar{padding:0 14px}
  .topbar .who span:first-child{display:none}
}
.muted{color:var(--muted)}
.flex{display:flex;gap:12px;align-items:center}
.between{display:flex;justify-content:space-between;align-items:center;gap:12px}
.tag{font-size:11px;color:var(--muted);background:#1a2236;border:1px solid var(--border);padding:2px 8px;border-radius:6px}
.alert{padding:11px 14px;border-radius:var(--radius-s);margin-bottom:14px;border:1px solid}
.alert.err{background:var(--kao-bg);border-color:#6a2632;color:#ffb3b3}
.alert.ok{background:var(--ok-bg);border-color:#1c5a3e;color:#9fe9c4}
.alert.warn{background:var(--warn-bg);border-color:#5a4a1a;color:#f3d38a}
.empty{padding:48px;text-align:center;color:var(--muted2)}
.hl{background:var(--brand-d);color:#fff;border-radius:3px;padding:0 2px}

/* ── Ficha ── */
.ficha-grid{display:grid;grid-template-columns:1fr 340px;gap:16px;align-items:start}
@media(max-width:1000px){.ficha-grid{grid-template-columns:1fr}}
.kv{display:grid;grid-template-columns:130px 1fr;gap:6px 12px;font-size:13px}
.kv .k{color:var(--muted)}
.kv .v{color:var(--txt);word-break:break-word}

/* Reproductor */
.wf{width:100%;background:#0c111c;border:1px solid var(--border);border-radius:10px;padding:8px;cursor:pointer;position:relative}
.wf-canvas{width:100%;display:block}
.player-bar{display:flex;align-items:center;gap:12px;margin-top:10px;flex-wrap:wrap}
.play-btn{width:46px;height:46px;border-radius:50%;background:var(--brand-d);border:none;color:#fff;font-size:18px;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.play-btn:hover{background:var(--brand)}
.time{font-variant-numeric:tabular-nums;color:var(--muted);font-size:13px}
.dl-group{display:flex;gap:6px;flex-wrap:wrap;margin-left:auto}

/* Transcripción sincronizada */
.transcript{max-height:420px;overflow-y:auto;padding:4px 2px}
.seg{display:flex;gap:10px;padding:7px 9px;border-radius:8px;cursor:pointer;transition:background .1s}
.seg:hover{background:#1d273e}
.seg.active{background:#1c2b4d;box-shadow:inset 3px 0 0 var(--brand)}
.seg .who{flex-shrink:0;width:64px;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.3px}
.seg .who.agente{color:var(--brand2)} .seg .who.cliente{color:var(--ok)}
.seg .t{flex:1;font-size:13.5px;line-height:1.55}
.seg .ts{flex-shrink:0;font-size:11px;color:var(--muted2);font-variant-numeric:tabular-nums}

/* Datos clave / auditoría */
.dc{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;background:#141c2e;border:1px solid var(--border);margin-bottom:6px;cursor:pointer}
.dc:hover{border-color:var(--border2)}
.dc .lab{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.4px;width:110px;flex-shrink:0}
.dc .val{flex:1;font-weight:600;font-size:13px;word-break:break-word}
.dc .jump{font-size:11px;color:var(--brand2);white-space:nowrap}
.audit-item{display:flex;gap:10px;padding:10px;border-radius:8px;border:1px solid var(--border);margin-bottom:8px;background:#141c2e}
.audit-item.kao{border-color:#6a2632;background:var(--kao-bg)}
.audit-item.okey{border-color:#1c5a3e}
.audit-item .ic{flex-shrink:0;font-size:16px}
.audit-item .q{font-size:13px;font-weight:600}
.audit-item .d{font-size:12px;color:var(--muted);margin-top:3px}
.audit-item .rng{font-size:11px;color:var(--brand2);cursor:pointer;margin-top:4px;display:inline-block}

/* Dropzone */
.dz{border:2px dashed var(--border2);border-radius:10px;padding:20px;text-align:center;color:var(--muted);cursor:pointer;transition:.15s;background:#0f1524}
.dz:hover,.dz.drag{border-color:var(--brand);background:#131c30;color:var(--txt)}
.dz.has{border-style:solid;border-color:var(--ok);color:var(--ok)}
.dz input{display:none}

/* Modal */
.modal-bg{position:fixed;inset:0;background:rgba(0,0,0,.6);display:none;align-items:center;justify-content:center;z-index:100;padding:16px}
.modal-bg.show{display:flex}
.modal{width:min(560px,96vw);max-height:92vh;overflow:auto}
.timeline{position:relative;padding-left:18px}
.timeline .ev{position:relative;padding:0 0 14px 14px;border-left:2px solid var(--border)}
.timeline .ev:before{content:"";position:absolute;left:-6px;top:2px;width:10px;height:10px;border-radius:50%;background:var(--brand)}
.timeline .ev .t{font-size:12px;color:var(--muted)}
.locked-banner{background:var(--kao-bg);border:1px solid #6a2632;color:#ffb3b3;padding:10px 14px;border-radius:8px;margin-bottom:14px;font-weight:600}
.spectrum{width:100%;height:48px;display:block;background:#0c111c;border:1px solid var(--border);border-radius:8px;margin-top:6px}